General
1. What is Membership or Time Share?
Owning a timeshare lets you lock in your vacation accommodations at today’s affordable rates, ensuring your family enjoys luxurious getaways for years to come...
2. What Is Membership with VVGH?
A membership package with VVGH grants you the right to 6 nights and 7 days of accommodation each and every year for next 20 years.
Booking & Payments
3. How do I book a holiday package?
You can easily book your holiday package by browsing our website, by dropping an email to Reservation and Customer Care Team.
4. Is My Usage Membership Package Guaranteed?
Yes, absolutely! You have full Membership of your guaranteed stays...
5. What if I do not want to use the entitled 7 nights stay?
Gift or Save - You can gift the room nights to your loved ones...
6. What if I don’t want to Vacation in any particular year or all the years?
If you don’t use your membership package in the first year, you can carry it over to the second year...
7. Can I transfer my Membership Holiday Package to friends and family?
Yes, you can transfer the Membership and by paying admin charges.
8. What are the terms of APY / SKABS Membership renewal?
The cost of the first 3 years of membership is borne by VVGH...
9. Can I customize my travel package?
Yes, we can offer fully customizable holiday packages!...
10. What payment methods do you accept?
We accept a wide range of payment methods, including credit/debit cards...
11. Do I need to pay in full when I book?
It depends on the package and promotional offers. Some packages require full payment upfront...
Destinations & Packages
12. How do I know which destination is right for me?
We offer a variety of destinations suited to different interests...
13. Can I add extra activities to my holiday package?
Yes! Many of our packages allow you to add extra activities...
14. Can I split my week Holiday?
Yes, you can! You can use 2 different times and 2 different destinations...
Travel Documents & Visa
15. Do I need a visa for my destination?
Visa requirements vary depending on your nationality...
16. Can you assist with visa applications?
While we don’t process visas directly, we can provide general visa information...
17. How long does it take to process a visa?
Visa processing times vary by country and type of visa...
Cancellations & Modifications
18. Can I cancel or change my booking?
Yes you can need to inform in advance 15 days to modification holiday plan on the package..
19. What happens if my flight is delayed or canceled?
If your flight is delayed or canceled, please contact the airline directly...
20. If I utilize my package and have to cancel last minute, what is the refund?
No cancellation - One week of the yearly benefit gets lapsed....
Travel Safety & Support
21. Is it safe to travel to my chosen destination?
Safety is our priority, and we only work with trusted local partners...
22. What happens if there is an emergency during my trip?
In the event of an emergency, you can contact our 24/7 customer support team...
23. What should I do if I lose my passport or travel documents during the trip?
If you lose your passport or other important documents while traveling...
Travel Tips & Recommendations
24. What should I pack for my trip?
The packing list depends on your destination and the activities...
25. Can you help me with airport transfers?
Yes, we can arrange airport transfers based on your requirement...
Contact & Support
26. How can I contact customer support?
You can reach our customer support team via email, phone, or live chat...